TERMS & CONDITIONS

The Royce Collection Jacket Preorder Terms

All jacket orders placed during this drop are preorders. Your order reserves the jacket style and size you select for a future production run. Please review the size chart, estimated ship window, and terms below before placing your order.

1. Payment
Your preorder is charged in full at checkout. Any applicable taxes and shipping charges are shown before you pay. We’ll send your order confirmation to the email address you provide.

2. Production and shipping
Your jacket is expected to ship within the window shown on the product page when you order. This is the window for us to hand your package to the carrier. Delivery time depends on your location and shipping service. We’ll email your tracking information when your order ships.

3. Shipping delays and canceled production
If we can’t ship within the stated window, we’ll email you before it ends with a revised ship date, if available, and give you the choice to wait or cancel for a full refund. If we don’t receive your consent to the delay, we’ll cancel your unshipped order and promptly refund all amounts you paid for it, including any applicable shipping and taxes, to your original payment method. If we cancel the production run, we’ll issue the same full refund.

4. Order changes and cancellations
Email [customer service email] with your order number to request a size change or cancellation before production begins. Approved cancellations receive a full refund to the original payment method. Once production begins, change-of-mind cancellations and size changes are closed. You can still cancel an unshipped order for a refund if shipping is delayed as described above.

5. Returns and exchanges
Preorder jackets are final sale for change of mind or fit preference. Please check the garment measurements before selecting your size. If your jacket arrives damaged, defective, or different from what you ordered, email [customer service email] with your order number and photos so we can arrange a replacement or refund as appropriate. These terms preserve your rights under applicable law.

6. Contact
For preorder questions, order changes, or delivery issues, email [customer service email] and include your order number.